RAISING CONCERNS ABOUT A PHARMACIST, PHARMACY OR PHARMACY OWNER IN NORTHERN IRELAND
About Us
The Pharmaceutical Society NI is the regulator for pharmacists and pharmacies in Northern Ireland – and they all must be registered with us. Our role is to ensure the safety of patients and the public who use pharmacy services in Northern Ireland and to ensure that professional standards are upheld and the public continues to have confidence in the pharmacy profession.
If you have a concern
If you have a concern about a pharmacist, pharmacy or pharmacy owner in Northern Ireland, in the first instance, we advise you to speak with the pharmacist/pharmacy owner about your concern. Dealing with concerns locally, if possible, is generally the best way to resolve any issues.
If that is not possible or if your concern has not been resolved, please read Guidance on Raising Concerns about a Pharmacist, Pharmacy or Pharmacy Owner in Northern Ireland which tells you what we can and cannot investigate and how to raise a concern with us about a pharmacist or pharmacy in Northern Ireland.
It is our job to ensure that all pharmacists care for you properly. If they don’t, we need to hear about it, find out what happened and, if appropriate, do something about it.
How to raise a concern with us
If your concern falls within the matters that we can investigate, you should raise your concern with us as soon as possible after the event.
We would strongly encourage all those raising a concern to use our Concerns Portal accessed by clicking on this link: CONCERNS PORTAL
This is the fastest and most efficient method of raising a concern. However if you wish to contact us by other methods these are laid out below.
In writing to:
Raising Concerns & Fitness to Practise Department
Pharmaceutical Society NI
73 University Street
Belfast BT7 1HL
By email to: concerns-ftp@psni.org.uk
By telephone: call 02890 326 927 & select Option 6 – Raising Concerns
If you require the guidance document in hard copy or larger print, please contact us in writing, by email or by telephone and we will be happy to help.
FITNESS TO PRACTISE – INFORMATION FOR REGISTRANTS
About Us
The Pharmaceutical Society NI is the regulator for pharmacists and pharmacies in Northern Ireland. Our role is to ensure the safety of patients and the public who use pharmacy services in Northern Ireland and to ensure that professional standards are upheld and the public continues to have confidence in the pharmacy profession.
What is fitness to practise?
When we say that someone is ‘fit to practise’, we mean that they have the skills, knowledge, health and character to practise their profession safely and effectively.
However, fitness to practise is not just about professional performance. It also includes acts or omissions by a registrant which may have an effect on public protection or confidence in the profession or the regulatory process. This may include matters not directly related to professional practice.
We understand that, if you have become the subject of a fitness to practise investigation, you may be anxious about the process. We, therefore, encourage you to read Fitness to Practise – Information for Registrants which provides information about the process a case will go through, the possible outcomes and the support available to you.
If you need to contact us
If you wish to speak with us, or are concerned about a fitness to practise case in which you are involved, you should contact us;
We would strongly encourage all those raising a concern to use our Concerns Portal accessed by clicking on this link: CONCERNS PORTAL
This is the fastest and most efficient method of raising a concern. However if you wish to contact us by other methods these are laid out below.
In writing to:
Raising Concerns & Fitness to Practise Department
Pharmaceutical Society NI
73 University Street
Belfast BT7 1HL
By email to: concerns-ftp@psni.org.uk
If you require any of the guidance documents in hard copy or larger print, please contact us in writing, by email or by telephone and we will be happy to help.
Pharmacist Registration