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Raising Concerns & Fitness to Practise Guidance

RAISING CONCERNS ABOUT A PHARMACIST, PHARMACY OR PHARMACY OWNER IN NORTHERN IRELAND

 

About Us

The Pharmaceutical Society NI is the regulator for pharmacists and pharmacies in Northern Ireland – and they all must be registered with us. Our role is to ensure the safety of patients and the public who use pharmacy services in Northern Ireland and to ensure that professional standards are upheld and the public continues to have confidence in the pharmacy profession.

If you have a concern

If you have a concern about a pharmacist, pharmacy or pharmacy owner in Northern Ireland, in the first instance, we advise you to speak with the pharmacist/pharmacy owner about your concern.  Dealing with concerns locally, if possible, is generally the best way to resolve any issues.

If that is not possible or if your concern has not been resolved, please read Guidance on Raising Concerns about a Pharmacist, Pharmacy or Pharmacy Owner in Northern Ireland which tells you what we can and cannot investigate and how to raise a concern with us about a pharmacist or pharmacy in Northern Ireland.

It is our job to ensure that all pharmacists care for you properly. If they don’t, we need to hear about it, find out what happened and, if appropriate, do something about it.   

How to raise a concern with us

If you need to raise a concern with us, please read Guidance on Raising Concerns about a Pharmacist, Pharmacy or Pharmacy Owner in Northern Ireland for details on what we can and cannot investigate.

 If your concern falls within the matters that we can investigate, you should raise your concern with us as soon as possible after the event, either:

In writing to:       

Raising Concerns & Fitness to Practise Department

Pharmaceutical Society NI

73 University Street

Belfast BT7 1HL

By email to:           concerns-ftp@psni.org.uk  

By telephone:        call 02890 326 927 & select Option 6 – Raising Concerns

If you require the guidance document in hard copy or larger print, please contact us in writing, by email or by telephone and we will be happy to help.

 

FITNESS TO PRACTISE – INFORMATION FOR REGISTRANTS

 

About Us

The Pharmaceutical Society NI is the regulator for pharmacists and pharmacies in Northern Ireland. Our role is to ensure the safety of patients and the public who use pharmacy services in Northern Ireland and to ensure that professional standards are upheld and the public continues to have confidence in the pharmacy profession.

What is fitness to practise?

When we say that someone is ‘fit to practise’, we mean that they have the skills, knowledge, health and character to practise their profession safely and effectively.

However, fitness to practise is not just about professional performance. It also includes acts or omissions by a registrant which may have an effect on public protection or confidence in the profession or the regulatory process. This may include matters not directly related to professional practice.

We understand that, if you have become the subject of a fitness to practise investigation, you may be anxious about the process.  We, therefore, encourage you to read Fitness to Practise – Information for Registrants which provides information about the process a case will go through, the possible outcomes and the support available to you.

If you need to contact us

If you wish to speak with us, or are concerned about a fitness to practise case in which you are involved, you should contact us, either:

In writing to:       

Raising Concerns & Fitness to Practise Department

Pharmaceutical Society NI

73 University Street

Belfast BT7 1HL

By email to:             concerns-ftp@psni.org.uk

If you require any of the guidance documents in hard copy or larger print, please contact us in writing, by email or by telephone and we will be happy to help.

 

 

Pharmacist Registration