Complaints sent to the Pharmaceutical Society are logged and acknowledged on receipt.
A reply to the complaint will be made within 5 working days, either with a full response or to advise when to expect an answer. Some will require a detailed investigation but we will advise when you are likely to expect a response and from whom.
We hope that the formal reply will resolve the matter to your satisfaction. However if you are not satisfied with our response or you feel that your complaint has not been dealt with properly, you can resubmit your complaint to the Society's President. Further details about this will be included in the formal reply.

What can the Statutory Committee do?

The Statutory Committee will meet to inquire into the matter and depending on the outcome of the case the Committee may:

• Remove the pharmacists name from the register; or, 
• Take no further action.

Issues the Society can not deal with.

• Claims for compensation
• Complaints regarding other health professionals
• Employment issues e.g. hours of work, contracts
• Non-medical products e.g. faulty hairsprays etc
• Contractual issues, e.g. hours of opening, charges for private prescriptions

 Complaints Forms

Download Complaints Bulletin


Download the Complaints Proforma.